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For account information, order tracking, and lost passwords, click Customer Service.

If you need any help with your order, call 415-863-5213, or send a note to help@ottavia.com. We are happy to assist, and we'd like to get to know you. Let us know also if you have ideas or suggestions for Ottavia's Suitcase.

Sending a Gift
When you order a gift, we enclose a hand-written gift card in the shipment, at your request and at no charge. Simply type your message on the order form. When sending a gift, we enclose a packing slip with prices omitted.

We do not provide special gift wrapping, but all your purchases are beautifully packaged to reflect the quality of the products.


Privacy
We are committed to protecting your privacy. The information you provide is used to process your order and make your shopping experience more rewarding. We do not share your personal information with others without your permission.

When you purchase products from Ottavia's Suitcase or register for any of our services, we invite you to join our email list to receive updates about special offers, new products, and new services. If you wish to be removed from the list at any time, please send an email to help@ottavia.com and type "remove" in the subject line.

Payment
We accept U.S. Visa and MasterCard credit cards. Your bank debit card with a Visa or MasterCard logo is also acceptable for payment. We do not accept personal checks, traveler's checks, money orders, or cash. Your card will not be charged until your order is ready to ship.

Shipping
Our methods of shipping vary depending on the individual product. Because many of our products are shipped directly from the source in Italy, it may not be possible to consolidate shipments of different types of products. Detailed information on shipping times, options, and prices is included with the product information. At this time we can deliver only to addresses within the 48 continental United States. We do not deliver to PO boxes or APO/FPO addresses.

Sales Tax and Customs
There is no sales tax for orders delivered outside the state of California. California law requires us to charge 8.25% sales tax on all orders delivered within the state. Customs duties on all items, including those shipped directly from Italy, are included in the price. You will not be charged additionally for customs.

Cancellation and Returns
You can cancel your order before it is shipped by calling Customer Service toll-free at 415-863-5213.

We want you to be 100% satisfied with your experience at Ottavia's Suitcase. If you aren't happy with something you purchased, please return it. You may receive a full refund of the purchase price when an item is returned:

  • in its original condition (including unopened food packages),
  • within 30 days of receiving your order, and
  • with original receipt and all merchandise tags attached.

Refunds are issued in the same tender as the original purchase. We refund shipping costs only if the return is a result of our error.

If you are returning an item, please write the reason for your return on the back of your packing slip and include it in your return package. Returned items should be shipped to:


Ottavia.com, Inc.
3964 19th Street
San Francisco, CA 94114
USA

Proof of purchase (receipt and/or packing slip) is required for all returns/ exchanges. All returns must include return address and phone number.

We reserve the right to refuse unusually large orders.